919 FM The Social Impact Show with Samm Marshall

“What does it take to elevate customer experience to world-class standards?

--:--
Ahead of the Customer Service Symposium, we sit down with Aloysius Petersen, the event’s founder, to discuss what attendees can expect. With global CX expert Steve Towers headlining the event and industry leaders like Lynn Baker, Adré Schreuder, Debi Potgieter, and Antonia Oakes sharing insights, this is a must-attend for CX professionals. Tune in for an inside look at the symposium, the much-anticipated Customer Journey Game, and why customer experience matters now more than ever.”
24 Mar English South Africa Business · Non-Profit

Other recent episodes

Power of the Pack: Katie Mohamed on Smart Power, Sisterhood & Collaboration

What happens when women move together? In this edition of Winning Women Wednesday on The Social Impact Show, Katie Mohamed returns with a bold, energising message: when women build intentional support circles, entire industries shift. From social media sisterhoods to boardroom breakthroughs, Katie and Sam explore how women can accelerate…
2 May 34 min

Building Mental Health Resilience in SA Schools: The Work of Community Keepers

Mental and emotional health in South African schools has reached a crisis point — with rising trauma, behavioural issues, and alarming reports of depression and suicide among learners. In this urgent episode of The Social Impact Show, Sam Marshall is joined by Gerrit Lindeque, CEO of Community Keepers, a pioneering…
2 May 22 min

Respect the River: How Business, Nature & Community Restored a Riverbank in George

In celebration of Earth Day, The Social Impact Show with Sam Marshall spotlights an inspiring environmental partnership between Schroders and Food & Trees for Africa, as they team up to restore the Malchus River in George. With 475 indigenous trees planted, the “Respect the River” project goes far beyond greening…
2 May 17 min

Liabilities, Debt & Peace of Mind: The Wealth Zen

On this week’s Wealth Zen segment, part of The Social Impact Show with Sam Marshall, regular contributor Charmaine Soobramoney returns with a timely financial deep dive into a word many of us avoid: liabilities. With South Africans facing record levels of personal debt, Sharmain unpacks: 💳 What good and bad…
1 May 14 min
All episodes