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Gen-Z’s are less likely to put the phone down on a call centre agent

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Often working alone from home, call center agents play a vital role in keeping customers informed, easing their anxieties and supporting the organizations they represent. A customer experience survey carried out by BPO provider, Merchants, found that the number of consumers who requested helpful call centre agents and praised them to their managers in 2021 increased compared to 2020.
13 Jan 2022 11AM English South Africa Business News · Investing

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