Kaya 959 Kaya Biz

Ombud for Short-term Insurance recovered R283-milllion back in insurance complains in 2023.

Loading player...
GUEST – Peter Nkhuna - Senior adjudicator on non-life at the National Financial Ombud Scheme

OSTI ended the 2023 financial year registering 5,6% more new complaints and finalising 1,2% more complaints than in 2022. It ended the year with 12 188 registered complaints, compared to 11 542 in the previous year, and closed 10 534 complaints compared to 10 411 in 2022. Over the last two years, OSTI experienced an increase of around 24% in new registered complaints whilst maintaining the same adjudicative staff complement.

The main reason for keeping the staff complement the same was the risk of potential job redundancies going into the amalgamated scheme and the risk that complaint volumes may again decline as had happened in 2021.
26 Jun 2024 1PM English South Africa Business News · Investing

Other recent episodes

Leaky Pipelines & Broken Rungs: Fixing Gender Gaps in Investments

PPS Investments’ Fran Troskie breaks down why asset management still struggles with gender parity — from caregiving burdens to promotion barriers, wage gaps, and murky leadership pathways. A candid Women’s Month conversation on redesigning the industry for true inclusion.
18 Aug 1PM 16 min

Tax as Strategy: How Women Can Lead in a Volatile Economy

PwC’s Mbai Rashamuse joins our Women’s Month spotlight to unpack how tax can be a strategic lever for value creation — not just compliance. She explores financial sector shifts, inclusive leadership, and how women can shape Africa’s economic future through tax and governance.
18 Aug 1PM 16 min

Absa Delivers 8% Earnings Growth in Tough Conditions

Absa posts a resilient 1H26 performance with headline earnings up 8% to R12.8bn, ROE rising to 15%, and revenue growing 4%. We speak to Group FD Deon Raju about margin pressure, credit improvements, digital investment, and the bank’s outlook for FY26.
18 Aug 12PM 13 min

Sacci Confidence Edges Higher — But Is Sa’s Recovery Losing Momentum?

South Africa’s business confidence ticked up again, with SACCI’s July index rising to 125.4, its strongest level since March. Economist Richard Downing explains how the improvement was driven by higher new-vehicle sales, stronger merchandise exports, and lower energy prices, while inflation pressures and weaker precious-metal prices continued to weigh on…
18 Aug 12PM 10 min

Women Behind the Wheel: Breaking Barriers in Automotive Leadership

From SABC broadcaster to senior communications leader at Isuzu Motors SA, Iviwe Poti shares her journey through two male‑dominated industries: automotive and strategic marketing. She discusses navigating corporate spaces, shaping brand narratives across commercial vehicles, mentoring young women, and driving transformation in one of South Africa’s toughest sectors.
17 Aug 1PM 17 min
All episodes