OFM The OFM Business Hour

Banking services ombudsman sees a 13% rise in complaints in 2021

Loading player...
The office of the Ombudsman for banking services in South Africa saw a rise in 13% complaints in the first half of 2021 as compared to 2020. The Ombudsman, Reana Steyn, says instances where her office referred complainants back to the bank in question rose by 40% in 2021. Steyn tells the OFM Business Hour, that her office does not know what is driving the spike in complaints. She says the vast majority of the complaints are fraud related: internet banking and ATM scams.
24 Aug 2021 1PM English South Africa Business · Daily News

Other recent episodes

The Devil Wears Prada 2 en die sake van intellektuele eiendom

Met fliekgangers wat uitsien na The Devil Wears Prada 2, bespreek die OFM Business Hour-span die komplekse wêreld van intellektuele eiendom waar persoonlike regte, handelsmerke en kopiereg in filmproduksie vervleg. Die oorspronklike The Devil Wears Prada dien as voorbeeld om te wys hoe verskillende vorme van IE saam waarde skep…
25 May 6AM 5 min

Career expo widens Parys youth’s horizons

The renewable energy sector is rich with opportunity, and beneficiary communities are encouraged to take advantage of the diverse prospects emerging within the industry. This is according to Keatlaretse Senoamere, Social Specialist at Damlaagte Solar. She joined the OFM Business Hour to reflect on the highlights of the recently hosted…
25 May 6AM 5 min

Capitec Bank soars high with 23% increase in headline earnings

Capitec Bank has reported a strong performance, with headline earnings climbing 23% to R16.8 billion for the financial year ending February 2026. The growth was largely driven by double-digit gains in interest income, supported by improved interest rates in 2025. Group CEO Graham Lee remains optimistic the bank can sustain…
23 Apr 6AM 4 min

Standard Bank fosters partnerships in fight against FMD, gears up for Nampo

Brendan Jacobs, Head of Agribusiness at Standard Bank Business and Commercial Banking South Africa, unpacks the bank’s partnerships with Clover and the Milk Producers’ Organisation in tackling foot-and-mouth disease. He also shares what to expect from their presence at Grain SA’s upcoming Nampo trade show, with a strong focus on…
15 Apr 6AM 6 min
All episodes